Shipping policy

SHIPPING POLICY

Last Updated: August 8, 2026

Thank you for shopping with MyHandmadeBags.com

My Handmade Bags serves customers internationally. Shipping availability, costs, processing times, and delivery estimates depend on the product, destination, and shipping service selected.

1. Order Processing

Ready-made products are generally prepared for shipment after your order has been received and payment has been successfully confirmed.

Processing times may vary depending on product availability and order volume.

Custom-made products require additional production time because each item is created according to the customer's specifications.

The estimated production timeframe for a custom order will be communicated during the ordering process or before production begins.

2. Ready-Made Products

Ready-made products may generally be processed faster than custom orders because the products have already been completed or are available for immediate preparation.

Please check the individual product page for product-specific processing information.

3. Custom Orders

Custom orders require additional time for:

  • Design confirmation

  • Material preparation

  • Handcrafting

  • Finishing

  • Quality checking

  • Packaging

The production time will depend on the design and complexity of the custom product.

4. Shipping Costs

Shipping charges are calculated and displayed at checkout where applicable.

Shipping costs may vary depending on:

  • Destination

  • Package size

  • Package weight

  • Shipping service

  • Delivery speed

5. Delivery Estimates

Delivery times are estimates only and are not guaranteed unless explicitly stated otherwise.

Delivery may be affected by:

  • Shipping carrier delays

  • Customs processing

  • Weather

  • Holidays

  • Incorrect addresses

  • International border procedures

  • Events outside our reasonable control

My Handmade Bags is not responsible for delays caused by circumstances outside our reasonable control.

6. International Shipping

International orders may be subject to:

  • Import duties

  • Customs fees

  • VAT or sales taxes

  • Brokerage fees

  • Other charges imposed by the destination country

Unless explicitly stated otherwise at checkout, these charges may be the responsibility of the customer.

Customers should check their country's import requirements before placing an international order.

7. Tracking

When tracking is available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the package.

8. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the package can be reshipped.

9. Lost or Delayed Packages

If your package appears significantly delayed, please contact us at:

lankamartonline@gmail.com

We will work with the relevant carrier where possible to investigate the shipment.

10. Damaged Packages

If your package arrives damaged, please take photographs of:

  • The outer packaging

  • Any visible damage

  • The product

  • The shipping label

Then contact us as soon as reasonably possible at lankamartonline@gmail.com.

11. Contact

My Handmade Bags
Website: MyHandmadeBags.com
Email: lankamartonline@gmail.com

RETURNS & REFUND POLICY

Last Updated: August 8, 2026

We want you to be happy with your purchase from MyHandmadeBags.com.

This policy explains how returns, refunds, and exchanges are handled for ready-made and custom handmade bags.

Your mandatory consumer rights may vary depending on your country or region. Nothing in this policy is intended to remove or restrict rights that cannot legally be excluded.

1. Ready-Made Products

Eligible ready-made products may be returned within [INSERT YOUR RETURN WINDOW — e.g. 14 or 30 DAYS] of delivery, provided the applicable requirements are met.

Returned products should generally be:

  • Unused

  • In their original condition

  • Free from stains, odors, damage, or signs of use

  • Returned with original packaging where reasonably possible

2. Custom-Made Products

Custom-made, personalized, or specially produced products may not be eligible for return simply because the customer changes their mind, where applicable law permits such an exclusion.

Because custom products are made specifically according to the customer's requirements, customers should carefully review and approve the specifications before production begins.

If a custom product is defective, damaged, incorrectly made, or does not match the agreed specifications, please contact us so we can investigate and determine an appropriate solution.

Mandatory consumer rights are not affected by this policy.

3. How to Request a Return

Before returning any product, contact:

lankamartonline@gmail.com

Please provide:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Photographs, where relevant

Please do not send an item back until we provide return instructions.

4. Return Shipping

Unless otherwise required by applicable law, customers may be responsible for return shipping costs for change-of-mind returns.

If a product is defective, damaged, incorrect, or otherwise covered by a legally applicable remedy, we will determine the appropriate return-shipping arrangement based on the circumstances and applicable law.

5. Refunds

Once an approved return is received and inspected, we will process the applicable refund.

Where possible, refunds will be issued to the original payment method.

Banks and payment providers may require additional time to display the refund.

6. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if a returned item has been used, damaged, or returned in a condition that reduces its value.

7. Exchanges

If you would like to exchange an item, please contact us before returning it.

Exchanges depend on product availability and the circumstances of the request.

Custom-made products may have different exchange restrictions.

8. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect

  • Significantly different from the agreed specifications

please contact us as soon as reasonably possible.

Please provide photographs and your order number so we can investigate the issue.

9. Products That May Not Be Returnable

Where permitted by applicable law, certain products may not be eligible for return, including products that have been:

  • Custom-made or personalized

  • Used or damaged after delivery

  • Altered by the customer

  • Returned without prior authorization

  • Returned outside the applicable return period

This does not limit mandatory consumer rights.

10. Final Sale Items

If a product is sold as final sale, this will be clearly stated on the relevant product page or during the purchasing process.

Mandatory legal rights relating to defective, damaged, or misdescribed products remain unaffected.

11. Refund Delays

If we have confirmed that a refund has been processed but you have not received it, first check with your bank or payment provider.

If the refund is still unavailable, contact us at:

myhandmadebags@outlook.com

12. Contact Us

My Handmade Bags
Website: MyHandmadeBags.com
Email: myhandmadebags@outlook.com

For order-related enquiries, please include your order number.