Contact information

CONTACT US

We're Here to Help Have a question about a product, your order, shipping, a custom design, or anything else? We'd love to hear from you.

Customer Support For questions about:

• Orders

• Products

• Custom bags

• Shipping

• Returns

• Exchanges

• Payments

• General enquiries

Please contact us using the information below:

• Email: myhandmadebags@outlook.com

• Address: 24, Welekanda, Makkanigama, 20170, Sri Lanka

• Customer Support Hours: 24H

We aim to respond to customer enquiries as soon as possible.

Custom Orders Looking for something unique? We offer custom handmade bags where available. When contacting us about a custom order, please include:

• The type of bag you're interested in

• Preferred colors

• Approximate size

• Preferred design or style

• Any personalization requirements

• Your desired completion date, if applicable

We'll review your request and let you know what is possible.

Order Support For order-related enquiries, please include your order number so we can assist you more quickly.

Before Contacting Us You may also find an answer in our:

• FAQ

• Shipping Policy

• Returns & Refund Policy

Thank you for choosing myhandmadebags.shop.

ABOUT US

Handmade With Care. Made to Be Loved. Welcome to myhandmadebags.shop — a place for beautiful handmade bags created for people who appreciate craftsmanship, individuality, and timeless style. We believe a bag should be more than something you carry. It should be something you love carrying.

Our Story myhandmadebags.shop was created with a simple idea: Beautiful things feel different when they're made by hand. In a world filled with mass-produced products, we wanted to create bags that feel more personal — pieces with character, detail, and the human touch behind every stitch. Our collection includes carefully made ready-to-wear designs as well as custom creations made according to individual preferences.

The Handmade Difference Every handmade bag requires time, attention, and patience. From choosing materials and colors to creating the individual stitches and completing the finishing details, each piece goes through a careful process. Small variations may naturally occur between handmade pieces. We don't see those differences as imperfections. They're part of what makes each bag yours.

Made for Everyday Life Our goal is to combine handmade craftsmanship with practical, wearable design. Whether you're looking for an everyday bag, a special accessory, a thoughtful gift, or something completely unique, we want our pieces to become part of your everyday story.

Ready-Made & Custom Some of our designs are ready-made and available to purchase directly from our collection. For customers looking for something more personal, selected designs may also be available as custom orders. Custom options may include colors, sizes, designs, and other details depending on the product.

Our Promise We care about the details. We aim to create products that are:

• Thoughtfully Designed: Created with attention to style, usability, and detail.

• Handcrafted: Made with care rather than mass-produced.

• Unique: Every handmade piece has its own character.

Made With Care We want you to feel proud every time you carry your bag.

Thank You Every order supports handmade craftsmanship and allows us to continue creating. Thank you for visiting myhandmadebags.shop and for supporting handmade. Carry something made with care.